The Hotel industry is expanding with every passing day due to the boom in leisure and corporate tourism. Frequency of travel has increased over the past decade, leading the hotels to compete in every manner to attract more guests and give them a comfortable stay. Hoteliers know the fact that if they want their customers to choose them over the competitors they have to provide something extra to the guests. Most important one is by offering the quality and right hotel amenities to the guests at suitable rates. If you want your hotel to succeed than it should keep itself ahead in the current trends which will ensure better occupancy rates.

You can start on the hotel amenities services by providing the basic things and supplies like toiletries, towels, hangers, etc. These basic hotel supplies are targeted towards providing the guests ultimate convenience and feel at home factor. However the definition of basic hotel supplies differs on the hotel class and type. The Hotel industry is a highly competitive industry and competes with one another for business. Thus the hotel amenities and supplies that they provide are part of the competition which concerns things like- how many amenities are being offered, its types and the quality and design of the products.

Guests’ expectations of such supplies are affected by the type of hotel and its sophistication level. Hangers, ice boxes, absorbent towels, exquisite bed linens, wooden luggage racks, etc these are basic hotel supplies for mid level hotels. The main aim for providing such extra luxury items is to increase the occupancy rates of the hotel rooms. As the level of the hotel goes up, so does the quality and number of hotel supplies and amenities.

Hotels and resorts that are 5-star and above provide a high level of guest services and amenities to attract and sustain high-end guests. For instance- shaving kits, medical kits, microfiber Bathrobe and towels, shaving mirrors with fog-free feature, in-room lockers, refrigerators, mini bar, etc are just some examples of high quality hotel supplies of such luxury hotels and resorts. Not only do such additional amenities attract new guests but they also increase the occupancy rates.

Guests give rating’s for the hotel supplies and guest complementaries they utilize based on there quality and there convenience. When an hotelier is in the process of deciding which hotel amenities they would provide, a number of factors would influence the decision like- the budget, expectations of their guests, type of guests they receive, etc. The value and importance of hotel supplies cannot be overlooked as they have direct Affect on the occupancy rates.

Integrated Resorts by definition are resorts with mixed development like hotels, restaurants, convention centre, theme park, shopping centre, casino etc. Because of the gaming component – casino, integrated resorts development has stirred a great controversy among the Singaporeans.

The Prime Minister of Singapore, Lee Hsien Long announced the cabinet’s decision to develop 2 integrated resorts in Marina Bay and Sentosa. The Singapore Government stated that the aim of the Integrated Resorts is to boast the country’s tourism industry. There has been very keen competition from the neighboring countries like Malaysia, Thailand and Hong Kong. According to the Government, the Integrated Resorts are expected to create some 35,000 jobs directly and indirectly.

There has been debate among the Singaporeans on the plan to build Integrated Resorts. Religious groups and social workers voiced their disapproval at the negative social impact of gambling.

The Government however, promised to have a proper and strict safeguard to limit the social impact of gambling, among others exorbitant entrance fee and the casinos would not extend credit to local population.

Marina Bay Sands

It is located at the Marina South of Singapore. Currently, there are a few pretigious hotels operating like Ritz Charlton Millenium, Oriental Hotel, Marina Mandarin and Pan Pacific Hotel. It will have a panoramic view of the sea and tranquil environment.

The Government of Singapore called for request for concept in December 2004. It received overwhelming response from the industry. A total of 19 bids were submitted during the request for concept.

In the formal bids later, 4 companies/consortiums submitted their tender including:- (i) MGM Mirage/Capital Land, (ii) Harrah’s Entertainment/ Keppel Land, (iii) Las Vegas Sands and (iv) Genting International/Star Cruises.

Eventually, Las Vegas Sands succeeded in their tender, by committing the highest development investmetn of S$3.85 billion. The concept was designed by Moshe Sofdie consisting of 3 layers shells containing conference halls, 3 hotel towers linked to top floor of a sky garden.

Resorts World at Sentosa

Sentosa which means transquility in Malay is a popular island resort in Singapore. Previously, it was known as Pulau Belakang Mati (Island of Death from Behind). Statistics shows that it has been visited by some 2 million people annually. It has a sheltered beach of more than 2 km in length on the Southern coast, historical Fort Siloso from World War II, two golf courses and 2 5-stars hotels.

The island has an area of 5 square kilometres. 70% of it is covered by secondary rainforest. It is the habitat of monitor lizards, monkeys, peacocks, parrots as well as native flora and fauna.

Since its inception of development in 1972, some S$420 million of private capitals and S$500 million Government fund have been invested to develop the island.

3 consortiums submitted their proposal on 10 October 2006. They are: (i) Kerzner International with Capital Land; (ii) Genting International with Star Cruises Universal Studios and (iii) Eight Wonder with Publishing and Broadcasting Limited, Melco International Development Limited, Isle of Capri Casinos Inc.

The bid were reviewed by a ministerial committee and a tender evaluation committee and results were announced on 8 December 2006. Genting International and Star Cruises won the bid. Genting committed to a development investment of S$3.85 billion.

With these 2 Integrated Resorts completed and in operation by late 2009, Singapore will be placed at a totally better position in tourism industry in the region as compared with its competitors.

 

Not unlike other businesses, hotels have been forced to step up their game as people travel less and, when they travel, their budget is smaller in a still lagging economy. While the goal is always full occupancy and high occupancy rates, all hotels have unoccupied rooms that need to be filled. Hoteliers realize that their hotel are each one among many and that consumers have a variety of hotel options to choose from. Hotels realize that part and parcel of maintaining their occupancy rates is offering the right amenities at a competitive rate in order to attract new guests and retain returning ones. In the lodging industry, hotels must be ahead of current trends in order to better their occupancy rates which means being mindful of hotel supplies guests prefer as the mind their budgets.

Hoteliers start with the premise that most hotels offer the same basic hotel supplies and amenities such as complimentary toiletries, durable ice buckets and functional hangers. They offer the basics in an effort to make a guest’s stay comfortable by offering the conveniences of home. While the definition of “basic” hotel supplies will vary depending on the hotel class, most hotels provide drinking glasses, either plastic, an ice bucket of either shatter proof plastic or faux leather and an iron with ironing board. Hotels compete with one another for business. The amenities they offer are part of that competition which is why guests find many hotels in the same general area and price range with the similar amenities and hotel supplies.

Depending upon the sophistication of the hotel itself, guests may define ‘basic’ differently. Absorbent towels, bed linens with higher thread counts, bowed shower rods, and heavy duty wooden luggage racks become basic, expected hotel supplies in mid-grade hotels. Because they’re constantly competing for guests in order to maintain their occupancy rates, hotels are constantly striving to best their competition. This is truer the more sophisticated the hotel as they know consumers have a wide variety of options and the standards such as drinking glasses and coffee service are no longer enough. Instead, hotels must study what the new basic is and add it to their repertoire of hotel supplies and amenities in order to impact their occupancy rates.

5 Star hotels and resorts are on a unique plane in every way from the level of guest services they offer to the list of available conveniences and amenities offered to attract guests and increase occupancy rates. Microfiber bathrobes and slippers, monogrammed glass tumblers, video game systems and fog free shaving mirrors are among the high quality hotel supplies offered to guests at resorts and luxury hotels. They hope, and the numbers tell them, that by offering amenities that are above and beyond the basic hotel supplies provided by their competition they’ll not only attract and retain wealthier guests but increase their occupancy rates as well.

It’s a given that hotels, regardless of their rating and price point, want to please their guests by offering the best possible hotel supplies and amenities. However, when hotels are reviewing the amenities they may offer guests, deciding which specific hotel supplies they’ll offer will depend in part on their budget and what prior hotel guests have indicated they’d like to see or be likely to use. Hotel supplies are an intrinsic part of the hotel experience and their impact cannot, and should not, be under estimated as they can affect occupancy rates. All else being equal, the right hotel supplies can make or break a guest’s experience.